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Shipping

1. How are the shoes delivered?
Being an official partners of DHL, all items will be delivered by DHL couriers. You will be notified via email that the delivery of your order is on its way. If you cannot be at the indicated address at the time of delivery, please contact the courier to facilitate this operation.

2. Do you deliver worldwide?
Deliveries are made to major destinations in Europe and beyond; please see our delivery chart for more information on costs and destinations.

3. How much does delivery cost?
Delivery costs are shown in the delivery table below, they may vary from country to country and may be subject to different promotional policies.

4. When will my shoes arrive?
Your shoes will be released for shipping 10 business days after we send you the confirmation order email.

Standard shipping times for products without personal inscriptions:
- Italy: 1 business day after we send you the confirmation that your order has been successfully released for shipping.
- Europe: 3 business days after we send you the confirmation that your order has been successfully released for shipping.
- Extra EU: 5 business days after we send you the confirmation that your order has been successfully released for shipping.

We want to make sure that your shoes are perfect. Therefore, if our quality control team is not happy, the shipping times might take additional 5 business days.

Do you need your shoes in time for an important date or event?
We highly recommend to place the order 20 business days before the important date or event.

5. I have placed my order. How do I know when my shoes will be shipped?
You can check order status through your DIS account. You will be notified via email when your shoes are ready for shipping from our artisanal labs in Italy.

SHIPPING COST
DIS delivers all over the world with DDP incoterms (Deliverd Duty Paid). All taxes and customs duties are already included in the shipping cost.

COUNTRY UP TO 2 PAIR MORE THAN TWO
Afghanistan € 110 € 150
Aland islands € 110 € 150
Albania € 40 € 60
Andorra € 40 € 60
Angola € 110 € 150
Anguilla € 40 € 60
Antigua and Barbuda € 40 € 60
Armenia € 110 € 150
Aruba € 40 € 60
Australia € 110 € 150
Austria € 15 € 30
Bahamas € 110 € 150
Bahrain € 110 € 150
Bangladesh € 110 € 150
Barbados € 110 € 150
Belarus € 40 € 60
Belgium € 15 € 30
Belize € 110 € 150
Bermuda € 110 € 150
Bhutan € 110 € 150
Bolivia € 110 € 150
Bosnia € 40 € 60
British Indian Ocean Territory € 110 € 150
Brunei € 110 € 150
Bulgaria € 15 € 30
Cambodia € 110 € 150
Canada € 40 € 60
Canary Islands € 40 € 60
Cayman Islands € 110 € 150
Chile € 110 € 150
Colombia € 110 € 150
Costa Rica € 110 € 150
Croatia € 15 € 30
Curacao € 110 € 150
Cyprus € 15 € 30
Czech Republic € 15 € 30
Denmark € 15 € 30
Dominica € 110 € 150
Dominican Republic € 110 € 150
East Timor € 110 € 150
Ecuador € 110 € 150
Egypt € 110 € 150
El Salvador € 110 € 150
Estonia € 15 € 30
Faroe Islands € 15 € 30
Finland € 15 € 30
France € 15 € 30
French Guiana € 110 € 150
French Polynesia € 110 € 150
French Southern Territories € 110 € 150
Georgia € 110 € 150
Germany € 15 € 30
Gibraltar € 15 € 30
Greece € 15 € 30
Greenland € 110 € 150
Grenada € 110 € 150
Guadeloupe € 110 € 150
Guam € 110 € 150
Guatemala € 110 € 150
Guernsey € 40 € 60
Guyana € 110 € 150
Haiti € 110 € 150
Holland € 15 € 30
Honduras € 110 € 150
Hong Kong € 60 € 80
Hungary € 15 € 30
Iceland € 15 € 30
Indonesia € 110 € 150
Iran(*) € 110 € 150
Iraq € 110 € 150
Ireland € 15 € 30
Isle of Man € 15 € 30
Israel € 110 € 150
Italy € 0 € 15
Jamaica € 110 € 150
Japan € 110 € 150
Jersey € 40 € 60
COUNTRY UP TO 2 PAIR MORE THAN TWO
Jordan € 110 € 150
Kuwait € 110 € 150
Kyrgyzstan € 110 € 150
Laos € 110 € 150
Latvia € 15 € 30
Lebanon € 110 € 150
Libya € 110 € 150
Liechtenstein € 15 € 30
Lithuania € 15 € 30
Luxembourg € 15 € 30
Macedonia, Rep. Of € 15 € 30
Malaysia € 110 € 150
Maldives € 110 € 150
Malta € 15 € 30
Martinique € 110 € 150
Mauritius € 110 € 150
Mexico € 40 € 60
Micronesia € 110 € 150
Moldova € 15 € 30
Monaco € 15 € 30
Montenegro € 40 € 60
Montserrat € 110 € 150
Morocco € 110 € 150
Nepal € 110 € 150
Netherlands Antilles € 40 € 60
New Caledonia € 110 € 150
New Zealand € 110 € 150
Nicaragua € 110 € 150
Northern Mariana Islands € 110 € 150
Norway € 15 € 30
Oman € 110 € 150
Pakistan € 110 € 150
Palau € 110 € 150
Panama € 110 € 150
Papua New Guinea € 110 € 150
Paraguay € 110 € 150
Peru € 110 € 150
Philippines € 110 € 150
Poland € 15 € 30
Portugal € 15 € 30
Puerto Rico € 110 € 150
Romania € 15 € 30
Saint Barthelemy € 110 € 150
Saint Kitts and Nevis € 110 € 150
Saint Lucia € 110 € 150
Saint Vincent and the Grenadines € 110 € 150
Saint-Pierre and Miquelon € 110 € 150
Samoa € 110 € 150
Samoa US € 110 € 150
Serbia € 15 € 30
Singapore € 110 € 150
Slovakia € 15 € 30
Slovenia € 15 € 30
South Africa € 110 € 150
South Korea € 60 € 80
Spain € 15 € 30
Sri Lanka € 110 € 150
St. Martin (French side) € 40 € 60
Suriname € 110 € 150
Sweden € 15 € 30
Switzerland € 40 € 60
Taiwan € 110 € 150
Thailand € 110 € 150
Trinidad € 110 € 150
Tunisia € 110 € 150
Turkey € 40 € 60
Ukraine € 80 € 100
United Kingdom € 15 € 30
United States of America € 40 € 60
Uruguay € 110 € 150
Venezuela € 110 € 150
Virgin Islands (British) € 40 € 60
Virgin Islands (US) € 40 € 60
Yemen € 110 € 150
ALL OTHER COUNTRY € 110 € 150

(*) DUTIES ARE NOT INCLUDED IN THE SHIPPING COST

Returns

1. Can I return my customised shoes and belts?
We only accept returns in cases of products bearing obvious manufacturing defects. If the product you have received contains obvious defects, we will return it for free and we will fully refund you. However, it is very rare to encounter obvious defects on products that have been shipped. All DIS products are handcrafted in Italy using premium leathers and materials. In addition, we thoroughly inspect each product and only ship items that meet our quality standards. Our products get also carefully packed to ensure they arrive in a perfect shape.

Please note:
- Returns can only be made if the product has never been used, and is complete with all its original packaging, and only in the case of obvious manufacturing defects. As this is a handmade product, defects are not deemed to include characteristics such as slight inconsistencies in colour, minor leather imperfections or small marks on the shoe due to their artisanal manufacture.
- It is not possible to return shoes for wrong size. For this reason, we highly recommend to measure feet and order try-on samples after placing the final order.
- In accordance with the provisions of Article 55, paragraph 2, letter d) of the Italian Consumer Code, the right of withdrawal, cancellation, return, which would otherwise be available, is excluded in the case of orders for products customised through, for example, inscriptions such as monograms, the choice of leather in the product and so on.
- The Customer acknowledges that the images shown on the Website might be different to reality: pictures, 3D rendering and photos of the shoes may not represent the actual appearance of the final product.

2. How do I request a return?
You can request a return by contacting our customer service department at help@dis.shoes , indicating the type of defect and enclosing a photo confirming the existence of the defect on the shoe. Shipping charges for return will be at our expenses, including any taxes and customs duties. As soon as we receive the item, which must be unused, unworn intact and complete with its original packaging and tags, we will verify its integrity. If you comply fully with the return policy you will be entitled to a full refund.

Handmade in Italy
Free shoe trial
Made in 10 business days
Sustainability - 30% CO2