TERMS AND CONDITIONS


1. General provisions
1.1.
These terms and conditions of sale (hereinafter "Terms and Conditions") apply to all sales of "DIS" products (hereinafter "Products" or "Product") concluded remotely through the website www.designitalianshoes.com (hereinafter the "Website").
1.2.
The use of the remote sales service described in these Terms and Conditions is reserved exclusively for consumers (hereinafter "Customers" or "Customer"), understood as natural persons acting for purposes outside of their commercial, craft, business or professional activities, over the age of 18 (or if minors, with the authorisation of their legal guardians).
1.3.
The languages available for conclusion of the contract through the Website are Italian and English.
1.4.
The Customer is called on to carefully read the Terms and Conditions that have been made available on the Website, in order to enable the Customer's knowledge, conservation and reproduction thereof pursuant to Article 12, paragraph 3, of Legislative Decree no. 70 of 9 April 2003, ("Implementation of Directive 2000/31/EC on certain legal aspects of information society services in the internal market, in particular, electronic commerce" - hereinafter "Ecommerce Decree"). The Customer, on completion of the purchase, expressly accepts all conditions included in this contract.
1.5.
Contracts concluded with DIS (as defined below) through the Website are governed by Italian law and in particular by Legislative Decree no. 206 of 6 September 2005, (hereinafter the "Consumer Code"), the Ecommerce Decree, European industry regulations and relevant international treaties, to which Italy is party.

2. Identity of the seller
2.1.
The seller is Future Fashion s.r.l., with registered offices in Via Nazario Sauro 62, Recanati, Italy, VAT number 01931350431 (hereinafter "DIS").

3. Information on the products and their availability
3.1.
Information relating to the Products, with their product codes, are available on the Website. This information is provided in accordance with Articles 52 and 53 of the Consumer Code.
3.2.
The images of the products offered on the Website may differ from their appearance in reality. The Customer can get any further information from the nearest authorised DIS store. Not all products described on the Website are or will be available at all DIS stores.

4. Price
4.1.
The prices of products on the Website are expressed in Euros and are inclusive of all applicable taxes and charges. Product prices are subject to additional delivery charges, shown separately on the order form.
4.2.
DIS constantly checks to ensure that all pricing information on the Website is accurate; this however cannot guarantee the absence of errors. In the event of an error in the price of a product, DIS will give the Customer the option to reconfirm the order at the correct Product price or cancel it.
4.3.
The information shown on the Website does not constitute an offer by DIS.

5. Purchase methods
5.1.
The essential features and prices of the products are given in the offer for each product on the Website. All shoe prices are given in Euros. Prices may vary depending on the model and the type of leather chosen.
5.2.
Before sending the purchase order, customers are invited to ensure they have read and understood the instructions provided during the purchase procedure and these Terms and Conditions, as they will be binding on conclusion of the contract. The Customer must purchase products by filling in the online purchase order form, following the instructions provided on the Website. The Customer must enter the product into the shopping cart and after having reviewed and accepted the Terms and Conditions, particularly with reference to the applicable delivery charges and the conditions on right of withdrawal, and after reviewing the Privacy Policy, they must select the desired payment method and choose the option "proceed with the order".
5.3.
If the Customer needs to correct any error in the data entered, the changes must be made following the proper procedure indicated in the Website before submitting the purchase order. In particular, the Customer has the right to change the desired number of Products for purchase, adding or deleting one or more Products from the shopping cart.
5.4.
By sending the purchase order to DIS, the Customer acknowledges and declares that he/she has read all the information provided in the purchase procedure and fully accepts the Terms and Conditions.
5.5.
Without prejudice to the use of the data described in the Privacy Policy, and subject to the express consent of the Customer, the form with the purchase order and the customer data relating to the purchase order will be retained by DIS for the period of time required by current legislation.

6. Payment methods
6.1.
The Customer may pay for the Products and the delivery charge by credit card, PayPal or bank transfer.
6.2.
DIS accepts payments with the following credit cards:
Visa
MasterCard
American Express
Postepay
6.3.
The transaction will be charged to the credit card of the customer only when:
(i) the credit card data has been verified;
(ii) the debit authorisation has been received from the issuer of the credit card used by the Customer and
(iii) product availability is confirmed by DIS and therefore after the order is ready to be processed.
6.4.
No debit will be made at the time of sending of the purchase order, notwithstanding the charge that may be required to ascertain the validity of the credit card.
6.5.
DIS also accepts bank transfer payments, with no expenses or costs charged to the beneficiary, to the following IBAN code: IT 73 D 05387 02600 000002518460. Any bank charges made to the Customer by his/her own bank, shall be borne by the Customer.
6.6
If the payment of the amounts owed by the Customer is unsuccessful, for whatever reason, the purchase process and the purchase order will be automatically cancelled.

7. Conclusion of the contract
7.1.
The contract between the DIS and the Customer shall be considered concluded when the customer receives confirmation from DIS that the purchase order - sent in accordance with the purchase procedure indicated on the Website - has been successful, subject to verification of Product availability and the charging of the customer's credit card or, in the case of payment by bank transfer, when the Customer receives confirmation of receipt of payment. The purchase order submitted by the customer shall be binding for DIS only if the entire purchase procedure has been completed regularly and correctly, with no errors reported by the Website.
7.2.
DIS reserves the right to only partially process the order in event of unavailability of one or more of the products ordered by the customer. In this case only the amount for the processed part of the order will be charged.
7.3.
DIS is not liable for malfunctions attributable to the data transmission provider.
7.4.
In accordance with the provisions of Article 53 of the Consumer Code, upon confirmation of the order or execution of the contract, DIS will send the Customer, via e-mail: a summary of the Terms and Conditions; the information relating to essential details of the products purchased; the details of the price and payment method; information on delivery charges; information on the conditions and procedures for exercising the right of withdrawal, including information on the exclusion of the right of withdrawal in the case of customised Products; the geographical address of DIS for submission of complaints; and information on support services and existing commercial guarantees. The Customer shall immediately check the content of the notification and promptly report any errors or omissions to DIS.

8. Invalidity of the purchase order
8.1.
As an exception to the provisions of paragraph 7 above, no purchase order must be considered accepted by DIS and no contract between DIS and the Customer must be considered concluded if DIS has reasonable grounds to believe that the Customer:
(i) intends to purchase the Products for purposes related to their own or other people's business or professional activities, in accordance with the provisions of paragraph 1.2 of these Terms and Conditions; or
(ii) does not operate on the basis of a real and genuine interest in the purchase of the Products ordered, or
(iii) improperly exercises the right of withdrawal acknowledged in paragraph 11 below.
8.2.
In such cases, the purchase order submitted by the Customer shall be without any force and effect whatsoever. DIS will send to the Customer, via e-mail, a notice stating the non-acceptance of the purchase order by the DIS and the non-conclusion of contract, and will undertake also to cancel all charges and/or expenses borne by the Customer.

9. Shipping and delivery
9.1.
For security reasons the Products purchased on the Website will be sent to the address to which the credit card is registered, unless specified otherwise by the Customer, and the signature of the customer or an authorised adult older than 18 will be required at the time of delivery. Deliveries will not be made to PO boxes.
9.2.
In the case of payment by bank transfer, shipments will be made upon receipt of confirmation of the transfer by the DIS.
9.3.
For each order completed on the Website, DIS shall issue an invoice for the Products shipped, to be sent via e-mail to the Customer pursuant to Presidential Decree 445/2000 and Legislative Decree 52/2004. The invoice will refer to the data provided by the Customer at the time of the order. No alteration can be made to invoice after its issuance.
9.4.
Delivery costs are borne by the Customer and are clearly indicated on the order form.
9.5.
All purchases will be shipped via DHL courier (hereinafter the "Courier") from Monday to Friday and excluding Saturdays, holidays and local or national holidays, and in any case within 20 working days after the confirmation date of execution of the purchase order. Courier delivery times may be up to a maximum of 5 further working days. DIS is not responsible for delays that are unforeseen and/or attributable only to the Courier. In case of products with inscritption an extra week will be added to execute the order.
9.6.
In any case, except in cases of force majeure or unforeseeable circumstances, pursuant to Article 54 of the Consumer Code, Products will be delivered within a maximum period of thirty (30) days from the day following the conclusion of the contract in accordance with paragraph 7.1 above, provided that DIS does not give notification - within the same period or by the last date agreed for delivery, including by e-mail - of inability to deliver the Products ordered due to sudden and temporary unavailability of the Products. In the event of such notification, DIS will refund any amounts already paid by the Customer.
9.7.
If, in the event of notification by DIS of a delay in the delivery date, the Client wishes to cancel the order, any amount paid by the Customer shall be refunded at the earliest opportunity and in any case no later than 30 (thirty) days from the date of receipt by the DIS of notification of order cancellation, with the exception of customised products, in accordance with the provisions in paragraph 12.
9.8.
Delivery of the Products requires the presence of the customer or his/her appointed representative at the address indicated in the order. At the time of delivery of the Products by the Courier, the Customer shall check:
(i) that the number of parcels is same as that reported in the delivery note (DDT);
(ii) that the packaging is intact and not damaged, wet or otherwise altered, including the sealing materials. Any damage to the packaging and/or the Product or an incongruent number of parcels or wrong information must be immediately notified in writing on the Courier's proof of delivery. Once the Customer has signed the Courier's delivery note without objection, the Customer may not thereafter file any claims regarding the external condition of the delivered package.

10. Confirmation shipping and delivery
10.1.
DIS will send to the customer a confirmation e-mail once the Products have been shipped, as well as subsequent notification confirming delivery.

11. Right of withdrawal and cancellation of orders
11.1a Customized belts and shoes
DIS wishes to ensure complete customer satisfaction.  The Customer agrees that with the conclusion of the contract, the product purchased is a customised product.
In accordance with the provisions of Article 55, paragraph 2, letter c) of the Consumer Code, the right of withdrawal, cancellation or return, which would otherwise be available, is excluded in the case of orders for products customised through, for example, the choice of leather in the product or inscriptions such as monograms and so on. The Customer acknowledges that the images shown on the Website might be different to reality: pictures, 3D rendering and photographs of the shoes may not represent the actual appearance of the final product.
In any case, the right of withdrawal or refund can be exercised only if the product has obvious manufacturing defects and that it is returned by the Customer not worn, used or damaged and is accompanied by the relevant original invoice and with DIS company packaging. This right may be exercised within 365 days after the date of order confirmation.
As this is a handmade product, defects are not deemed to include characteristics such as slight inconsistencies in colour, minor leather imperfections or small marks on the shoe due to artisanal manufacture. 
The Customer may not cancel the order once DIS has issued its confirmation of acceptance to the Customer.

11.1b Not customised items
DIS grants the right to return all not customised items purchased on www.designitalianshoes.com. In compliance with legislative decree no. 21/2014, the right to return can be exercised within 14 days from receiving the products. DIS will fully refund the price of the returned purchased product, excluding return shipping costs, within 14 days from the day the product has been returned.
The product must not have been used, worn, and damaged. It must be returned along with its original tags and carefully wrapped in order to preserve its original packaging.

11.2.
To exercise the right of withdrawal, the Customer must send an e-mail to help@dis.shoes containing:
(i) the intention to exercise the right of withdrawal or return;
(ii) an indication of the products for which the customer wishes to exercise the right of withdrawal;
(iii) the order number reported by the DIS at the time of confirmation of the purchase;
(iv) the IBAN code if the payment was made by bank transfer;
(v) a photo attesting to the manufacturing defect of the product.
11.3.
When the Customer exercises the right of withdrawal, DIS will refund the full price of the Product through the method of payment used by the Customer, provided that the Product is returned by the Customer not worn, used or damaged and is accompanied by the relevant original invoice and DIS company packaging.
11.4.
DIS reserves the right to refuse the return of those Products that do not comply with these requirements, or that do not have evident manufacturing defects.
11.5.
The costs for the return of the Products shall be borne by the customer, including any taxes and customs duties. Any redelivery expense incurred by the Customer is not refundable.
11.6.
DIS agrees to refund the Customer within and no later than 30 days from the date of receipt of notification of order cancellation or withdrawal.
11.7.
It is recommended that Products be returned via a courier service, with the contents insured for their full value, and with a tracking number duly issued to allow tracking of the shipment. DIS will not be liable for the refund or compensation of products that were shipped by the customer but never received by DIS because of loss, theft or damage not attributable to DIS.
11.8
If the customer wishes to change or cancel an order already submitted, they must send an e-mail to help@dis.shoes prior to receipt of the e-mail confirmation of the order.

12. Replacement of products
12.1.
DIS offers Customers the opportunity to replace Products purchased on the Website. Only those products with evident manufacturing defects can be replaced.
12.2.
To exercise the right of withdrawal, the Customer must send an e-mail to help@dis.shoes containing:
(i) the intention to exercise the right of replacement;
(ii) an indication of the products for which the customer wishes to exercise the right of replacement;
(iii) the order number reported by the DIS at the time of confirmation of the purchase;
(iv) photo attesting to the manufacturing defect of the product.
12.3
In the event of exercise of the right of replacement, DIS will refund the full price of the Products by issuing a voucher of the same value to be used for purchases on the website www.designitalianshoes.com, provided that the Products are returned by the Customer not worn, used or damaged and are accompanied by the relevant original invoice and DIS company packaging.
12.4.
DIS reserves the right to refuse the replacement of those Products that do not comply with these requirements, or that do not have evident manufacturing defects.
12.5.
The costs for the return of the Products shall be borne by the customer, including any taxes and customs duties. Any redelivery expense incurred by the Customer is not refundable.
12.6.
DIS agrees to refund the Customer within and no later than 30 days from the date of receipt of notification of order cancellation or exchange.
12.7.
It is recommended that Products be returned via a courier service, with the contents insured for their full value, and with a tracking number issued to allow tracking of the shipment. DIS will not be liable for the refund or compensation of products that were shipped by the customer but never received by DIS because of loss, theft or damage not attributable to DIS.

13. Non-conformities
13.1.
If a Product sold by DIS shows a manufacturing defect due to an alleged non-conformity relating to Products sold by DIS, the customer must send an e-mail to help@dis.shoes.
The sale of Products is covered by legal safeguards provided for in Articles 129, 130 and 132 of the Consumer Code. The customer has the right to the restoration, without charge, of the good's pristine condition either by repair or replacement, or, if such options fail, to an appropriate reduction in price or the cancellation of the contract. The Customer loses such rights if they do not report the non-conformity to DIS within 365 days of the date of order confirmation. 

14. Errors or inaccuracies
14.1.
DIS undertakes to provide constantly updated information in the sections of the Website relating to the description and/or sale of the Products. However the complete absence of errors cannot be guaranteed. The pages of the Website in question may contain typing errors, inaccuracies or omissions - for example relating to the price or availability of the product, or regarding the details of the Products themselves. DIS reserves the right to correct any errors, inaccuracies or omissions even after a purchase order has been sent and also reserves the right to change or update information at any time without prior notice.

15. Guarantee of authenticity and intellectual property rights
15.1.
DIS guarantees the authenticity of all the Products purchased on the Website. "DIS" branded Products are made with the finest materials, assembled by craftsmen, and are all rigorously and wholly MADE IN ITALY.
15.2.
The "DIS" brand, as well as the set of figurative and non-figurative trademarks and service marks on the Products, related accessories and/or packaging, shape trademarks, whether registered or not, as well as all illustrations, images and logos protected by copyright, and more generally, all the intellectual property rights relating to the Products are and remain the exclusive property of the company Future Fashion s.r.l..

16. Applicable law and competent court
16.1.
These Terms and Conditions are governed by Italian law and shall be interpreted in accordance with Italian, Community and international laws.
16.2.
Disputes arising from the interpretation, validity and/or execution of these Terms and Conditions shall be subject to the exclusive jurisdiction of the court of Macerata.

17. Online dispute resolution for consumers
17.1.
The consumer resident in Europe must be aware that the European Commission has established an online platform for alternative dispute resolutions that provides for an out-of-court method to solve any dispute related to and stemming from online sale and service contracts. As a consequence, if you are a European consumer, you can use such platform for resolving any dispute stemming from the online contract entered into with the Owner. The platform is available at the following link (http://ec.europa.eu/consumers/odr/). The Owner is available for any questions via the email address posted under the Owner's information in this document.

18. Contacts
18.1.
For assistance on how to purchase online or for more information on DIS products, the Customer may contact Customer Support DIS at the following e-mail address: info@dis.shoes.
The Customer may contact DIS by post at the following address:
Future Fashion s.r.l.
Via Nazario Sauro, 62
62019 Recanati (MC)

 

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size chart

Remember to check the size before purchasing, find out more in the : size chart.

US 2.5 3 3.5 4 4.5 5 5.5 6 6.5 7 7.5 7.5 8 8.5 9 9.5 9.5 10 10.5 11 11 11.5 12 12.5 13 13.5 14 14.5 15 15.5 16 16.5 17 17.5 18
UK 1.5 2 2.5 3 3.5 4 4.5 5 5.5 6 6.5 7 7.5 7.5 8 8.5 9 9.5 9.5 10 10.5 11 11 11.5 12 12.5 13 13.5 14 14.5 15 15.5 16 16.5 17
DIS - IT 35 35.5 36 36.5 37 37.5 38 38.5 39 39.5 40 40.5 41 41.5 42 42.5 43 43.5 44 44.5 45 45.5 46 46.5 47 47.5 48 48.5 49 49.5 50 50.5 51 51.5 52
cm 22,4 22,7 23,0 23,4 23,7 24,0 24,3 24,7 25,0 25,4 25,7 26,0 26,4 26,7 27,0 27,4 27,7 28,0 28,4 28,7 29,0 29,4 29,7 30,0 30,4 30,7 31,0 31,4 31,7 32,0 32,4 32,7 33,0 33,4 33,7

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