RETURNS AND SHIPPING



Returns

1. How soon do I have to return my customized shoes and belts?
Return within 365 days! DIS accepts product returns for up to one year from the date of purchase!
All DIS products are made with premium-grade materials and the products are carefully packaged and checked in detail before shipping, so it is very rare that products are shipped with defects.
Because the products are custom made especially for you, we can only accept returns in cases of products bearing manufacturing defects. Is not possible to return shoes for wrong size.
In accordance with the provisions of Article 55, paragraph 2, letter c) of the Consumer Code, the right of withdrawal, cancellation or Inscriptions such as monograms and so on. return, which would otherwise be available, is excluded in the case of orders for products customised through, for example, the choice of leather in the product. The Customer acknowledges that the images shown on the Website might be different to reality: pictures, 3D rendering and photographs of the shoes may not represent the actual appearance of the final product.
In any case, returns can be made only if the product has never been used, and is complete with all its original packaging, and only in the case of obvious manufacturing defects. As this is a handmade product, defects are not deemed to include characteristics such as slight inconsistencies in colour, minor leather imperfections or small marks on the shoe due to their artisanal manufacture.
If the product you have received contains defects, please contact us for instructions on making returns at: info@dis.shoes.

2. How do I make the return?
You can make the return by contacting our customer service department at info@dis.shoes, indicating the type of defect and enclosing a photo confirming the existence of the defect on the shoe, after which you will be authorised to ship the product, at your expense, to our address.
N.B. Shipping charges for return will be at your expense, including any taxes and customs duties. You may also want to insure your shipment; if the package is lost DIS cannot give a product refund.
As soon as we receive the item, which must be unused, intact and complete with its original packaging, we will verify its integrity and we will issue a voucher of the same value of the purchased product, which you can use to request a new product or buy another.

3. When and how can I return not customised products?
The right of return can be exercised within 14 days from receiving the product, previously sending a message to info@dis.shoes.
DIS will fully refund the price of the returned purchased product, excluding shipping costs, within 14 days from the day the product has been returned. The product must not have been used, worn, and damaged. It must be returned along with its original tags and carefully wrapped in order to preserve its original packaging.

 

Shipping

1. How are the shoes delivered?
The shoes are delivered by DHL couriers. You will be notified via email that delivery of your order is under way; please contact the courier to facilitate this operation if you cannot be at the indicated address at the time of delivery.

2. Do you deliver worldwide?
Deliveries are made to major destinations in Europe and beyond; please see our delivery chart for more information on costs and destinations.

3. How much does delivery cost?
Delivery costs are shown in the delivery table below, they may vary from country to country and may be subject to different promotional policies.

4. When will my shoes arrive?
Your shoes will be shipped within 20 working days of the order execution. The delivery time may be up to a maximum of 5 working days, depending on the destination. In case of products with inscriptions it will take extra seven dayes for the order to produce.

5. I have placed my order. How do I know when my shoes will be shipped?
You can check the status of your order through your DIS account. You will be notified via email when your shoe are ready for shipping from our premises in Italy.

 

SHIPPING COST
DIS delivers all over the world with DDP incoterms (Deliverd Duty Paid). All taxes and customs duties are already included in the shipping cost.

COUNTRY1 PAIRMORE THAN ONE
Afghanistan€ 110€ 80
Aland islands€ 110€ 80
Albania€ 35€ 10
Andorra€ 35€ 10
Angola€ 110€ 80
Anguilla€ 35€ 25
Antigua and Barbuda€ 35€ 25
Armenia€ 110€ 80
Aruba€ 35€ 25
Australia€ 35€ 25
Austria€ 25€ 10
Bahamas€ 110€ 80
Bahrain€ 110€ 80
Bangladesh€ 110€ 80
Barbados€ 110€ 80
Belarus€ 35€ 25
Belgium€ 25€ 10
Belize€ 110€ 80
Bermuda€ 110€ 80
Bhutan€ 110€ 80
Bolivia€ 110€ 80
Bosnia€ 35€ 10
British Indian Ocean Territory€ 110€ 80
Brunei€ 110€ 80
Bulgaria€ 25€ 10
Cambodia€ 110€ 80
Canada€ 35€ 25
Canary Islands€ 35€ 10
Cayman Islands€ 110€ 80
Chile€ 35€ 25
China€ 110€ 80
Colombia€ 35€ 25
Costa Rica€ 110€ 80
Croatia€ 25€ 10
Curacao€ 110€ 80
Cyprus€ 25€ 10
Czech Republic€ 25€ 10
Denmark€ 25€ 10
Dominica€ 110€ 80
Dominican Republic€ 110€ 80
East Timor€ 110€ 80
Ecuador€ 110€ 80
Egypt€ 110€ 80
El Salvador€ 110€ 80
Estonia€ 25€ 10
Faroe Islands€ 35€ 10
Finland€ 25€ 10
France€ 25€ 10
French Guiana€ 110€ 80
French Polynesia€ 110€ 80
French Southern Territories€ 110€ 80
Georgia€ 110€ 80
Germany€ 25€ 10
Gibraltar€ 35€ 10
Greece€ 25€ 10
Greenland€ 110€ 80
Grenada€ 110€ 80
Guadeloupe€ 110€ 80
Guam€ 110€ 80
Guatemala€ 110€ 80
Guernsey€ 35€ 10
Guyana€ 110€ 80
Haiti€ 110€ 80
Holland€ 25€ 10
Honduras€ 110€ 80
Hong Kong€ 35€ 25
Hungary€ 25€ 10
Iceland€ 35€ 10
India€ 110€ 80
Indonesia€ 110€ 80
Iran(*)€ 110€ 80
Iraq€ 110€ 80
Ireland€ 25€ 10
Isle of Man€ 25€ 10
Israel€ 110€ 80
Italy€ 0€ 0
Jamaica€ 110€ 80
Japan€ 110€ 80
Jersey€ 35€ 10
COUNTRY1 PAIRMORE THAN ONE
Jordan€ 110€ 80
Kuwait€ 110€ 80
Kyrgyzstan€ 110€ 80
Laos€ 110€ 80
Latvia€ 25€ 10
Lebanon€ 110€ 80
Libya€ 110€ 80
Liechtenstein€ 35€ 10
Lithuania€ 25€ 10
Luxembourg€ 25€ 10
Macedonia, Rep. Of€ 35€ 10
Malaysia€ 110€ 80
Maldives€ 110€ 80
Malta€ 25€ 10
Martinique€ 110€ 80
Mauritius€ 110€ 80
Mexico€ 35€ 25
Micronesia€ 110€ 80
Moldova€ 35€ 10
Monaco€ 25€ 10
Montenegro€ 35€ 10
Montserrat€ 110€ 80
Morocco€ 110€ 80
Nepal€ 110€ 80
Netherlands Antilles€ 25€ 10
New Caledonia€ 110€ 80
New Zealand€ 110€ 80
Nicaragua€ 110€ 80
Northern Mariana Islands€ 110€ 80
Norway€ 35€ 10
Oman€ 110€ 80
Pakistan€ 110€ 80
Palau€ 110€ 80
Panama€ 110€ 80
Papua New Guinea€ 110€ 80
Paraguay€ 110€ 80
Peru€ 35€ 25
Philippines€ 110€ 80
Poland€ 25€ 10
Portugal€ 25€ 10
Puerto Rico€ 110€ 80
Qatar€ 110€ 80
Romania€ 25€ 10
Romania€ 110€ 80
Saint Barthelemy€ 110€ 80
Saint Kitts and Nevis€ 110€ 80
Saint Lucia€ 110€ 80
Saint Vincent and the Grenadines€ 110€ 80
Saint-Pierre and Miquelon€ 110€ 80
Samoa€ 110€ 80
Samoa US€ 110€ 80
Saudi Arabia€ 110€ 80
Serbia€ 35€ 10
Singapore€ 35€ 25
Slovakia€ 25€ 10
Slovenia€ 25€ 10
South Africa€ 110€ 80
South Korea€ 35€ 25
Spain€ 25€ 10
Sri Lanka€ 110€ 80
St. Martin (French side)€ 25€ 10
Suriname€ 110€ 80
Sweden€ 25€ 10
Switzerland€ 35€ 25
Taiwan€ 110€ 80
Thailand€ 110€ 80
Trinidad€ 110€ 80
Tunisia€ 110€ 80
Turkey€ 35€ 10
Ukraine€ 35€ 25
United Arab Emirates€ 35€ 25
United Kingdom€ 25€ 10
United States of America€ 35€ 25
Uruguay€ 35€ 25
Venezuela€ 110€ 80
Virgin Islands (British)€ 25€ 10
Virgin Islands (US)€ 35€ 25
Yemen€ 110€ 80
ALL OTHER COUNTRY€ 110€ 80

(*) DUTIES ARE NOT INCLUDED IN THE SHIPPING COST


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